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Cancellation before shipment
You can write to our customer support on Info@naturenestorganics.com
or call us on +91 87180 69292(Monday to Sunday, 10 am to 7 pm) to cancel your
order.
In such cases, the order will be cancelled and the money will be refunded to
you within 2 - 5 days, after the cancellation request is processed.
Please note that your order cannot be cancelled after 2 hours of order
confirmation.
How do I return an order purchased from Naturenest
Organics?
Naturenest Organics offers its customers an easy return
policy, wherein you can raise a return/ exchange request of a product within a
period of 30 days of receipt of its delivery. However, please note that returns
and cancellations will only be accepted in the event of an incorrect, damaged
or defective product. If you receive a damaged or defective item, we kindly
request that you raise a return or exchange request within 30 days from the
date of delivery. In case you have received a defective product, we request you
to raise a return/ exchange request of the said product within a period of 30
days from the date of receipt of its delivery. We also accept partial returns
wherein you can raise a return request for one or all products in your order.
The steps to be followed for raising a return/ exchange request of a product
are as follows:
Step 1: Contact our Customer Support team via email (Info@naturenestorganics.com)
within a period of 30 days from the date of receiving the order.
Step 2: Provide us with your order ID details and your request to
return/replace/refund your order. Kindly email an image of the product, clearly
showing the batch number and the invoice for our reference
Step 3: We will pick up the products within a period 4 – 7 business
days of receiving your request. Once we receive the products back, we will
initiate the refund or replacement process only if the products are received by
us in their original packaging with their seals, labels and barcodes intact.
Cancellation Policy
Naturenest Organics believes in helping its customers as
much as possible and therefore, has a liberal Cancellation Policy. Under this
policy, cancellations will be considered only if the shipment has not been
dispatched for the order placed with us via our website i.e., naturelandorganics.com
(“Website”). Once the shipment has been dispatched, it cannot be cancelled. If
we suspect any fraudulent transaction or a transaction that defies the terms
and conditions of using the Website, we at our sole discretion could cancel such
orders with/ without providing any notification to you.
Cancellation before shipment
You can write to our customer support on Info@naturenestorganics.com
or call us on +919644075893 (Monday to Sunday, 10 am to 7 pm) to cancel your
order.
In such cases, the order will be cancelled and the money
will be refunded to you within 2 - 5 days, after the cancellation request is
processed.
Please note that your order cannot be cancelled after 2
hours of order confirmation.
How will I get refunded for the cancelled orders and how
long will this process take?
In case of cancellation before shipment, we process the
refund within 2 – 5 business days after receiving your cancellation request.
For payments done through credit/ debit cards or net
banking, the refund will be processed to the same account from which the
payment was made within 2 – 5 business days from the date of us receiving the
products back. It may take an additional 2-3 days for the amount to reflect in
your account.
For cash on delivery transactions, we will initiate a bank
transfer against the refund amount against the billing details shared by you.
This process will be completed within 2 - 5 business days from the date of us
receiving the products back as well as on receiving your bank details on email.
It will take an additional 2-3 days for the amount to reflect in your account.
In addition, we also provide the hassle-free option of
refund through Naturenest Organics coupons, which can be used by you for your
future purchases.
What if I have used discount vouchers or redeemed my
loyalty points at the time of making payment and now, I want to cancel the
order?
Discount vouchers are meant for one-time use only and shall
be treated as used even if you have cancelled the order. If you have redeemed
loyalty points for making payment of an order, the same will be credited back
to your account in the case of a cancellation of the said order
Under what conditions will a return of a product not be
accepted?
Returns of products will not be accepted under the following
conditions:
When a product is returned without the original packaging
including price tags, original outer packaging, freebies and other accessories
or if the original packaging is damaged.
When the product’s serial number is tampered with.
When the product’s composition is altered
If a request is initiated after a period of 30 business days
from the date of receiving the delivery.
When the product sought to be returned is a free product
provided by Naturenest Organics.
How should I proceed if I have received a damaged or
wrong product in my order?
Naturenest Organics takes care to procure, store and sell
products of the best quality, in the best of conditions. We have partnered with
leading logistic providers in India to ensure that the products that you have
ordered reach you in the best of conditions. Our shipments go through rigorous
quality check processes before they leave our warehouse. However, in the rare
case that your product is damaged during shipment or transit, you can request
for a replacement or return and refund.
If you have received an item damaged or have been sent a
wrong product, you can follow a few simple steps to initiate your return/
refund within a period of 5 days from the date of receiving the delivery of
your order. The steps are as follows:
Step 1: Contact our Customer Support team via email (Info@naturenestorganics.com)
within 5 days of receiving the delivery of your order.
Step 2: Provide us with your order ID details and your
request to return/replace/refund your order. Kindly email images or a video of
the product and the invoice for our reference. In the images/ video shared on
email, the product’s batch details should be clearly visible without which we
would be unable to process your request. Please note that:
(a) If you claim the product is leaking or if the product is
damaged during the delivery process, please send us images or a video recording
the leakage/ damage caused, please provide us with clear images or video of the
leakage/ damaged product along with clear images or video of the spillage (if
any) on the inner and outer packaging.
(b) In case your claim is that the seal of the product has
been tampered, then please provide us with images to show that the product’s
seal has been tampered with.
(c) In case you received a wrong product, which was never
ordered for, please provide us with clear images of the wrong product delivered
along with the product’s batch details.
Step 3: We will pick up the products within 4 – 7 days of
receiving your request. We will initiate the refund or replacement process only
if the products are received by us in their original packaging with their
seals, labels and barcodes intact.
Once all the details are received, it would take our
Customer Services team 3 days to revert on your complaint/ query/ issue. In
case an exchange is approved for your complaint, you shall be informed of the
same with an authorization number and we will arrange a reverse pickup of the
product. In the case of a product refund, once your request is approved, the
refund will reflect in your account within 2 – 5 days and you will be sent an
email confirming the same.
Please do note that if it is a case of replacement, it is
subject to the availability of stock. In case that a replacement may not be
available, we will refund you the full amount.
Do I have to return the free gift when I return a product
that it came with?
Yes, the free gift is included as a part of the item order
and needs to be returned along with the originally delivered product. Please
note that the free gift needs to be returned back with its original packaging
and its seals, labels and barcodes intact.
Can I return a part of my order?
Yes, a return can be created if you have ordered multiple
products. You can initiate a return/ replacement/ refund for any individual
product. However, any product being returned needs to be returned with its
original packaging, seals, labels and barcodes intact as well as any
complimentary gift or product which came along with it.
How will I get refunded for the returned orders and how
long will this process take?
In case of a return/ replacement/ refund, we process the
refund within 2 - 5 days from the date when the products have been received and
verified at our warehouse.
For payments done through credit/ debit cards or net
banking, the refund will be processed to the same account from which the
payment was made within 2 - 5 days from the date of us receiving the products
back. It may take an additional 2-3 days for the amount to reflect in your
account.
For cash on delivery transactions, we will initiate a bank
transfer against the refund amount against the billing details shared by you.
This process will be completed within 2 - 5 days from the date of us receiving
the products back as well as receiving your bank details on email. It may take
an additional 2-3 days for the amount to reflect in your account.
In addition, we also provide the hassle-free option of
refund through Naturenest Organics coupons, which can be used by you for your
future purchases.
Refund Policy
Refunds are only possible in the following cases:
(a) Cancellation of an order before being shipped; and
(b) Cases where:
Customer refused to collect the delivery;
Customer wasn’t available during the stipulated delivery
attempts made by our logistics partner; and The delivery address was wrong/
unreachable.
For scenario (b), we will process the refund after receipt
of the product from our logistic provider
All refunds will be processed based on the mode of payment
used by you while placing the order. Orders paid by credit/ debit card will be
refunded by credit card to the credit/ debit card within 8-9 days from the date
of receiving your products back from the logistics provider and the refund will
reflect in the next statement. Orders placed by net banking accounts will be
credited back to the same bank account within 8-9 days from the date of
receiving your products back from the logistics provider.
Notification of changes in the Cancellation, Returns and
Refunds Policy
We keep our Cancellation, Returns and Refund Policy under
review to make sure it is up to date and accurate. Any changes we make to this
Policy in the future will be posted on this page. We reserve the right to
change or update this Policy at any time without any prior intimation to you.
Such changes shall be effective immediately upon posting on our Website. You
are required to review the Policy regularly to keep yourself abreast of the
changes, if any.
Contact Information
In the rare case that you are not satisfied with the quality
of our customer support service, we welcome you to drop an email to Info@naturenestorganics.com
so as to allow us to look into the issue and address the same on a case-by-case
basis.